Total Quality Management (TQM) is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. It is seen as both a philosophy and a set of guiding principles that represent the foundations of a continuously improving organization that helps to ensure customer satisfaction and benefits to all members of the organization and to the society at large. Since last few decades, with the changing nature of world businesses, globalization, reducing product and technology life cycles and increased fluctuations in international financial conditions, quality has been increasingly seen as a key driver to improve customer satisfaction and reduce costs by organizations seeking to improve their bottomline and sustain competitive position in the marketplace. Post Covid19 pandemic outbreak, there is an increasing focus on product quality, transparency of product sourcing and product safety. What motivates companies towards adopting quality improvement techniques is the realization that only those with the finest quality will thrive in the new competitive environment. Quality may not be the only factor, but lower costs and improved productivity are almost always the results of doing things better. The basic premise of Total Quality Management is that every employee in the organization has a role to play in the organization’s quest for continuous quality improvement.
The MDP on Total Quality Management (TQM) is intended to enable officers, executives and senior managers in government, public sector undertakings and private sectors, both in manufacturing and service industries, to understand and appreciate TQM as an essential approach for achieving superior performance by designing and continuously improving their processes as a key to improving their products, which may be tangible goods or intangible services.