Operations and Quantitative Methods MDP: Total Quality Management

Total Quality Management (TQM) is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. It is seen as both a philosophy and a set of guiding principles that represent the foundations of a continuously improving organization that helps to ensure customer satisfaction and benefits to all members of the organization and to the society at large. Since last few decades, with the changing nature of world businesses, globalization, reducing product and technology life cycles and increased fluctuations in international financial conditions, quality has been increasingly seen as a key driver to improve customer satisfaction and reduce costs by organizations seeking to improve their bottomline and sustain competitive position in the marketplace. Post Covid19 pandemic outbreak, there is an increasing focus on product quality, transparency of product sourcing and product safety. What motivates companies towards adopting quality improvement techniques is the realization that only those with the finest quality will thrive in the new competitive environment. Quality may not be the only factor, but lower costs and improved productivity are almost always the results of doing things better. The basic premise of Total Quality Management is that every employee in the organization has a role to play in the organization’s quest for continuous quality improvement.

The MDP on Total Quality Management (TQM) is intended to enable officers, executives and senior managers in government, public sector undertakings and private sectors, both in manufacturing and service industries, to understand and appreciate TQM as an essential approach for achieving superior performance by designing and continuously improving their processes as a key to improving their products, which may be tangible goods or intangible services.

Participants in this program will develop an appreciation of the importance of managing quality in every type of organization and understand that it is not just the concern of production or inspection teams. They will learn about the role of leadership and of employees at each level in ensuring quality and how it links to organizational success. They will also learn about the basic tools and techniques available to aid them in their quest for quality.

The following broad topics will be discussed.

• Introduction: Concept and dimensions of quality; Evolution of quality concepts for total quality
• Performance Measures & Quality Standards: Costs of Quality; ISO 9000: 2015 & other Quality Standards
• Tools and techniques for TQM: Basic Tools for Statistical Quality Control, Six Sigma
• Quality by Design: Robust Design and Taguchi Method
• Reliability: Failure Mode Effects Analysis (FMEA)
• Leadership for Total Quality
• Employee Motivation & Involvement for Total Quality
• Total Quality for Customer Satisfaction: Quality Function Deployment

• Government officials
• Officers, executives and senior managers in public sector undertakings and private sectors both in manufacturing and service industries

• Residential (INR): INR 20,000 + Boarding & lodging (as applicable), plus taxes and surcharges as applicable.
• Non-Residential (INR): INR 20,000 plus taxes and surcharges as applicable.

Prof.(Dr.) Vijaya Bandyopadhyaya, Associate Professor, CIMP

Prof. Vijaya Bandyopadhyaya is an Associate Professor in the Area of Operations & Supply Chain Management at Chandragupt Institute of Management Patna. A graduate in Metallurgical Engineering from Jadavpur University, she has done M. Tech in Industrial Engineering and Management from IIT Kharagpur, PGDBM from IIM Calcutta and PhD from Utkal University. She has worked as Industrial Engineer at Durgapur Steel Plant, SAIL for 3 years before switching to academics. She has worked as a faculty member at KIIT School of Management, KIIT University and as visiting faculty at XIM Bhubaneswar and School of Management Sciences, Bengal Engineering College (now IIEST Shibpur). She has widely published and presented research papers and her research interests are in the areas of Supply Chain and Operations Management and Modelling Uncertainties in Decision Making Processes. She has has been involved in Management Development Programs. She is a Life Member of The Indian Society for Technical Education (ISTE) and Operational Research Society of India (ORSI) and was a Member of Executive Council, Aryabhatta Knowledge University, Bihar for 4 years.